Returns & Refunds
Returns can be made within 14 days of delivery.
If you wish to make a return you must inform us in writing by email (shop@tudorhouse.gallery) within 14 days of delivery. When making a return you must send the item using recorded delivery and with appropriate insurance as we can not be held responsible for items missing or damaged.
You will be given the option of an exchange, or we will refund your payment minus postage. We aim to reimburse you within 7 working days. Refunds will only be issued if the item is returned in unused/same condition it was delivered in. Refunds can only be made to your original payment method (PayPal or credit/debit card).
Items made to order are not subject to returns. For example, any artwork made or printed to order will be non-returnable. Earrings are non-returnable for hygiene reasons.
We do not refund postage costs unless the item is faulty.
Due to monitor settings colours may vary slightly from the colours you see on screen. Handmade items may have small variations in size, colour or pattern which we cannot be held responsible for. However, if large variations occur we will advise before shipment.
Breakages and damaged items
If any item arrives damaged please contact us immediately and keep the item and packaging used. A representative from our carriers may contact you as part of the claim process, or we may need the damaged item to be returned to us. A replacement will be dispatched after we have either received the damaged item or after advice from our carriers. Please wait for our instructions before returning the item to us.
For faulty items (not breakages) please return the goods to us within 7 days with receipt. We will offer a replacement or refund the cost of the item.
Lost items
If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.
Risk of loss passes to you once the item has been passed to the carrier (Royal Mail, Hermes or UPS).
