UK items will be sent to you via Royal Mail signed for.
In the check-out process you can select your preferred delivery method from those offered for your selected delivery address. We will endeavour to dispatch your order within 3 working days but usually dispatch within 1-2 working days.
If you have asked to collect the products from our shop, you can collect them from us at any time during our opening hours.
In some cases where items are made to order, delivery may take longer than usual. We will advise on a delivery date in this case.
Please bear in mind most items are handmade one-offs or from small editions, so we may sell out of certain items, in this case we will advise you of a delivery date.
The products ordered will be delivered to the delivery address you provide, please ensure that you provide a valid and correct delivery address.
Please note, that we do not deliver to hotels or PO boxes.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to terminate the contract and receive a refund for any product(s) you have paid for but not received.
Shipping to Non EU countries will be sent via Royal Mail’s overseas parcel services. Insurance will be obtained for goods. Please note that shipment to non EU countries may be subject to import duties and tax. Additional charges must be paid by the customer. Tudor House Gallery has no control over these charges and bears no responsibility.
Upon receipt the shipment must be checked for accuracy and completeness.
If you so request, we will make efforts to deliver the products at a specific time, but generally cannot make binding promises to do so.